Thank you for shopping with us! We are committed to providing you with high-quality products and excellent customer service. However, we understand that there may be situations where you may want to return a product. As such, we offer a 5-day return policy based on the date of receipt of the product.
If you wish to return a product, please follow the guidelines below:
- The product must be in its original condition, unused.
- You must have a valid proof of purchase (i.e. receipt or order confirmation).
- The return must be initiated within 5 days of receipt of the product.
To initiate a return, please contact our customer service team through email at 'firstname.lastname@example.org'. Our team will guide you through the return process and provide you with a return authorization number. Please make sure to include this number on the outside of the package.
Once we receive the returned product and verify that it meets our return policy guidelines, we will issue a refund for the purchase price of the product, excluding any shipping or handling fees. Refunds will be issued to the original method of payment within 5 business days.
Please note that we reserve the right to refuse a return if the product does not meet our return policy guidelines or if the return is initiated after the 5-day period.
Thank you for shopping with us, and we hope you are satisfied with your purchase. If you have any questions about our return policy, please do not hesitate to contact us.